After selling his successful Chemdry Carpet and Upholstery Cleaning business in 2009, Stocksfield based Richie Armstrong was contracted to work for the purchasers for 5 years. Now that that time has elapsed Richie, with the help of his wife Ali, has taken the brave step to set up trading again as INDEPENDENT RESTORATION LTD.
Richie said: "I was really missing the drive and buzz you get from running your own business and the satisfaction you get when your customers are happy with the service provided for having their carpets or upholstery cleaned. Carpets and upholstery can begin to look tired and dirty and replacing them is an expensive option when often a professional clean can see them return to their former life!
"I strongly believe that in any service industry, satisfying the customer's expectations is paramount to the success of the business. It's simple – customers are paying for a service and want the work done professionally, efficiently and economically and here at INDEPENDENT RESTORATION LTD, that is what we strive to do. We have invested in first class equipment and solutions ensuring that the best possible cleaning results are achieved and being independent means we can also apply our own prices without being controlled by any national franchise rates.
"Setting up in business again is a risk and I am often asked by friends, family and customers how things are going. My usual and honest answer is that I am "apprehensively confident" and with a lot of hard work and commitment to deliver the customer's expectations, we can build up a successful business once more."